Call Recording
Also known as: recorded calls, call capture
Call recording is the capture and storage of inbound or outbound phone conversations so they can be reviewed later for quality, training, attribution, or compliance.
Call recording saves the audio of a phone conversation so you can listen back to it. In marketing and sales it turns calls from a black box into reviewable data: you can verify lead quality, train staff on real conversations, and settle disputes about what was said.
Recordings are also the foundation for call transcription and conversation intelligence, which extract structured insight from the audio. Because recording touches privacy law, pair it with the consent practices described under TCPA.
Frequently asked questions
Is call recording legal?
It depends on jurisdiction. Some regions require only one party to consent, while others require all parties. A common safe practice is an automated announcement that the call may be recorded. Always confirm the consent rules where you and your callers are located.
What can you do with recorded calls?
Recordings reveal the questions customers actually ask, surface coaching opportunities for your team, confirm whether a lead was handled well, and provide the raw material for transcription and conversation intelligence.
How do you turn on call recording?
In a call tracking platform, recording is a per-number or account-level setting you toggle on, usually paired with an automated 'this call may be recorded' announcement to satisfy consent rules. Once enabled, qualifying calls are captured and stored automatically for later review, transcription, and analysis.
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