Call Handling Terms
2 terms in the call handling category of the call tracking glossary.
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Call Flow
A call flow is the configured sequence of steps an inbound call follows (greeting, menu, routing, and fallback) from the moment it connects to when it reaches a person or voicemail.
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Missed Call
A missed call is an inbound call that is never answered by a person (going to voicemail, ringing out, or being abandoned) and often represents a lost lead.
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