Telephony Terms
5 terms in the telephony category of the call tracking glossary.
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Caller ID
Caller ID is the information, number and often name (CNAM), transmitted to the recipient's phone to identify who is calling before they answer.
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Number Porting
Number porting is the process of moving an existing phone number from one carrier or provider to another so you keep the number while changing service.
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SIP Trunking
SIP trunking is a method of delivering phone service over the internet using the Session Initiation Protocol, connecting a business phone system to the public telephone network.
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Spam Call
A spam call is an unwanted automated or fraudulent call; carriers increasingly label suspicious numbers as "Spam Likely," which can suppress answer rates for legitimate businesses.
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VoIP
VoIP (Voice over Internet Protocol) is technology that carries phone calls over the internet instead of traditional copper phone lines.
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